Job Description Summary (職位描述摘要):

銷售運營助理將通過支持銷售經理和生產管理人員確保客戶訂單的準確性和完整性，為WHTB Glass的質量服務願景做出貢獻。該角色負責管理從訂單輸入到訂單管理的訂單生命週期，監督生產過程，並保持準時交貨。候選人將從事管理任務，並與客戶，銷售團隊進行高層互動，並與整個供應鏈中的聯繫人進行有效聯絡，以專業水平確定並滿足業務需求。

The Project Associate will contribute to WHTB Glass' vision of quality service by supporting the Project Manager and the Production Management in ensuring the accuracy and integrity of customer orders. This role has the responsibility of managing the order lifecycle from order entry, to order management, overseeing the production process, and maintaining on-time delivery. The candidate will work on administrative tasks as well as a high level of interaction with customers, project team, and liaising effectively with contacts across the total supply chain to identify and meet business requirements with a level of professionalism.

Responsibilities (职责范围):

Manages the complete sales order lifecycle. 管理完整的销售订单生命周期.

Manages processes from performing data entries of orders, checking materials availability, shipping, and coordinating until invoicing. 管理流程，从执行订单数据输入，检查物料可用性，运输和协调到开具发票.

Manages the release of orders to the production team to ensure on-time delivery. 管理向生产团队的订单下达，以确保按时交货.

Liaises with the planning team regarding stock levels and availability. 与计划团队联系，以了解库存水平和可用性.

Liaises with the production team regarding orders, deliveries, and stock checks. 与生产团队联络，以了解订单，交货和库存检查。

Supports and coordinates the preparation of all necessary documentation for shipping. 支持并协调准备运输所需的所有文档。

Tracks and traces deliveries with a transport carrier and provides an expected delivery time when requested. 与运输公司跟踪和追踪交货，并在要求时提供预期的交货时间.

Ensures the efficient and accurate flow of information between supply sales, production, and customers. 确保在供应销售，生产和客户之间有效和准确的信息流。

Provides professional, knowledgeable, courteous customer service and maintains a frequent channel of communication with customers. 提供专业，知识渊博，礼貌的客户服务，并保持与客户频繁的沟通渠道

Provides post-shipment support and be responsible for shortages, overages, and other claims/complaints and conducts investigations. 提供装运后支持，并应对短缺，超支和其他索偿/投诉负责，并进行调查。

Resolves incoming inquiries and records customer complaints with an action taken. 解决传入的查询并记录已采取措施的客户投诉。

Performs other related duties as assigned by management. 履行管理层分配的其他相关职责

Qualifications (资格):

Hands-on or experience in any production process is a plus. 具有任何生产过程中的实践经验或经验者优先。

Quickbooks Module knowledge a MUST. Quickbooks模块知识优先.

Familiarity with order lifecycle activities a plus. 了解订单生命周期活动者优先.

Familiar with shipping processes a plus. 了解运输流程优先.

PC proficiency such as Microsoft Office Word, Excel, PowerPoint, and Outlook. PC能力包括Microsoft Office Word, Excel, PowerPoint 和Outlook.

Has a passion for learning new skills every day. 每天都热衷于学习新技能

Good written, verbal, and listening skills. Clear, concise communication style in both English and (Chinese) Mandarin. 良好的书面，口头和听力技巧。清晰简洁的英语和普通话交流风格.

Time management skills to prioritize workload and multiple deadlines. 时间管理技能可优先处理工作负载和多个截止日期.

Ability to be flexible within the role. 能够灵活地扮演角色.

Monthly 薪水：$3200 to $3600

Monday to Friday from 8 AM to 5 PM

Location at Shirley, NY 11967

Job Type: Full-time

Pay: $3,200.00 - $3,600.00 per month

Please contact-  [email protected]